Frequently Asked Questions
Firstly, you’ll need to download the Olfi app to your smartphone or tablet. This is available for both iOS and Android. With your Olfi one.five powered on and in a video or photo mode, press the up settings button to activate Wi-Fi. You will then need to connect your mobile device to your Olfi using your mobile device’s Wi-Fi settings. You will notice that your Olfi acts as a Wi-Fi hotspot (it will not provide an internet connection). Open the app and you can now control your Olfi.
More information on how to use this feature is available via our Tutorials page.
Power up your Olfi and head over to the main menu using the power/mode button. Scroll through the icons using the up/down settings buttons until you reach the “Remote Control” symbol. Use the shutter button to enter. Press the down settings button to select “On” and confirm by using the shutter button. Next, select “Remote Control Pairing” by using the down settings buttons and confirm with the shutter. The screen will prompt you to press both the record and photo buttons on the remote simultaneously. Once you have completed this, the camera will confirm that the remote is connected. You can now return to your desired shooting mode. If you are having difficulty, confirm that the remote lights up when a button is pressed. If not, the remote battery may be flat. This can be changed and uses a watch style battery.
More information on how to use and set up the remote is available via our Tutorials page.
If you find that your phone or tablet doesn’t download sound when downloading video files from your memory card, this is usually because of a glitch or issue with your device (phone or tablet) rather than the camera itself.
However, we never say never so the first thing we will ask you to do is confirm whether or not sound can be heard on your file before you downloaded the video. If you can hear audio on your Olfi rear view screen playback (this will be low in volume as it is just a playback feature) or you can hear audio when playing your footage through the App, this suggests an issue with your device. Commonly, the iPhone 6 ranges are the most troublesome devices, but firmware glitches can occur with any device. Apple support should be able to advise you best, however, restarting your phone, updating the iOS version or restoring your factory default settings seem to be popular methods of resolving the issues.
If you have no sound on Playback at all, check to see whether you have ‘Audio’ set to On. Also please check your audio sensitivity levels too, especially if you are using the camera inside the waterproof case, and increase if necessary. If this doesn’t resolve your issues then please contact us for technical support (email@example.com)
Once you’ve paired your remote control with your camera, you shouldn’t need to do it again.
However, if you find that your remote will not pair with your device anymore, it may be that your battery is running out. Both versions of the remote control (Non-Waterproof -flashes red/Waterproof – flashes blue) come with a battery included (for demonstration purposes only). You will probably need to change your remote control battery for a long life DL2032 battery shortly after purchase.
If your remote has red LEDs (not water resistant), taking the back door off is relatively simple using a coin to undo the door. However, if your remote control has blue LEDs (3metres waterproof), you will need a craft knife (or something similar) and a very small Phillips head screwdriver to help you change the battery over.
Changing batteries on the Waterproof remote
On the under side of the waterproof remote control, there are 4 small rubber looking circles. With your craft knife, gently lift the rubber covers. Underneath there will be small screws. Using your screwdriver, unscrew these screws to remove the back door. The rest is pretty self explanatory. However, when putting the back door back on, ensure you line up the 3 points on the back door and the battery compartment, to ensure that the door goes on easily. When you’re all done, the rubber covers you removed at the start should just sit back in place when everything is put back together – just ensure you tamp them down.
You can check your camera’s current firmware version in the setup menu. Check for the latest version at this link. If you need to update, follow the steps to download the firmware file. Install instructions are included in the download. For a step by step video of how to update and check your firmware version, click here.
We feel that the best way to learn is visually and to get hands on with your Olfi. Don’t be afraid to try new settings, you can always revet to the defaults.
However, Of course there is a full user manual, but we try to keep things as neat as possible here at Olfi. We’re not huge fans of using too much paper but you can download a pdf version of the full user manual here
We also have a host of video tutorials that cover all of the features that your Olfi has to offer. You can find them here. So grab a cup of tea, or maybe even a beer, kick back and let us show you how to get the most from your Olfi.
We’re glad that you chose Olfi! Sometimes the settings can be a little overwhelming, but we’ve made sure that the default settings should give you great results.
If you’re looking to experiment, or perhaps you changed a setting and your videos and photos aren’t looking as good as they should, please watch our in depth video and photo settings tutorials.
A videolapse takes the work out of creating a great timelapse video. When shooting a normal timelapse, your camera produces a photo every X seconds. To play these back as a sequence or video, you need to learn how to edit, and this can take time or be over complicated for your needs. This is where videolapse comes in to its own. A videolapse automatically creates a video from a sequence of images taken every X seconds. You can choose your resolution and frame rate too. You can treat this as a super fast motion video, ideal for sunsets etc.
We have detailed tutorials available for both the Timelapse and Videolapse modes here.
This can happen when holding the camera as the motion will cause the camera to start recording.
The best option is to cover the lens with your hand, stop the recording with the shutter button, then use the power/mode button to get back to the main menu.
This symbol indicates that you have Gyro Stabilisation turned on.
This indicates that you have distortion correction turned on. This helps to reduce the fisheye effect produced by your Olfi’s ultra wide angle lens.
Please check and try the following:
- Ensure that the battery is fully charged.
- Hold the power button until you see the welcome screen.
- Remove and re-insert the battery.
Whilst we double check every Olfi before they go out to our customers, we understand that there may be occasional issues. If you feel that your Olfi is not working as it should then please feel free to get in touch with us. We aim to get back to all technical enquiries within 48 hours (weekdays), but sometimes this can be longer due to a break such as Christmas.
Firstly, check that your memory card has a fast enough write speed. We recommend 45mb/s or higher. Olfi branded cards have a 90mb/s write speed. If your card manufacturer does not state the write speed of the memory card on their website or packaging, it’s likely that it’s not fast enough.
Sometimes you may have the perfect memory card, but you still get an error. This is more common on cards of high capacity like 64gb. These cards usually need to be formatted before use. It is best to do this from your Olfi’s settings as this allows the camera to set the card up exactly as it needs to.
Below are the steps to format the memory card in your Olfi:
- Power on camera using the power/mode button – Error message will show
- Press the power/mode button twice to cycle to the main menu screen.
- Use the bottom settings button to scroll down to the 12th option “Setup”
- Use the shutter button to enter the setup menu
- Press the bottom settings button to scroll down to “Format”
- Use the shutter button to select this option.
- Use the bottom settings button to scroll to “Ok”
- Press the shutter button to select this option.
- Use the power/mode button to return to video mode.
- You should now be able to use the camera without a problem.
In most cases, the footage will be somewhere, it’s just a case of retrieving it. Have you completed a test with record and playback? Have you also checked all folders with your camera connected via USB to your PC?
If yes to the above, and you still can’t find your content – please contact us here and we’ll be happy to assist you.
Your memory card will split files after approx 4GB of data has been written to it. This is to do with file size limitations set by the FAT32 file system and not to do with your camera. It cannot be altered, unfortunately. However, if you film for an hour, you’ll still have 1 continuous video, it’ll just be split into 3 files. You can combine them with stitching upon editing.
In the Default settings with a new battery, you can get up to 1 hour and thirty minutes of footage if the ambient temperature is right and you’ve not enabled any of the extra settings which can be found in the Setup menu or Quick Menu.
TROUBLESHOOTING: If your camera is not reaching this, the first thing to do, is to fully charge your battery (If new, charge for 6-8 hours. If existing, charge for up to 4 hours only),put a u3 Ultra Fast memory card inside your camera, turn your camera on, go into the Setup menu, scroll up to Default setting and select. Then, put your camera somewhere in your house (which isn’t too cold) and start recording. You should, with a relatively new battery, get Up to 1 hour and thirty minutes recording time. If you do, you know that your reduced battery life is to do with your settings and/or the atmospheric temperature.
Please note: enabling Wifi, Increasing your Resolution, Increasing or enabling the settings which can be found in the Quick menu and Settings menu (Gyro, Distortion Correction, Bit Rate, Quality etc) will reduce your battery life. The more settings you enable, the less time your camera will record for.
Please also note that the batteries are Lithium Ion batteries which are heavily reliant on atmospheric temperature to run well. If you are using your camera in cold temperatures, your battery life will reduce as a result. In order to get the optimum run time out of your battery in the cold, we recommend wrapping something around your camera to protect it from the elements and turning it on whilst wrapped so that it can pull the temperature of the battery up before exposing it to the elements. OR, keeping the camera in your pocket before you need to use it and turning it on just before you go to mount it.
In your device (phone or tablet) settings, there should be an option to ‘Ask before connecting to available networks’, or something similar. If this is not enabled then your phone or tablet is likely to try and connect to its Usual Wifi (internet based) preference over the Olfi connection.
If you have a SIM in your device too and have Mobile Data enabled, this can, for certain devices but not all, also pull your connection to your Olfi. If your connection won’t hold, try putting your device into Flight Mode, and then enable Wifi. Your issues should be resolved.
The app may quit expectedly if you have errors on your memory card.
If you have corrupt files, delete or fix these before connecting your Olfi to the App.
If you haven’t got corrupt files, your memory card may just need a format to get working properly again. Connect your SD card to a computer and transfer all the files from your memory card. Format your card and then try reloading the files back onto the card to transfer to your phone or tablet
Also, using your memory card in another device, other than the Olfi can cause the App to quit if you haven’t formatted (deleted files) your memory card inside your Olfi after using it in another device first. This is because the App looks for particular file structures on a memory card. Extra files may confuse the App and cause it to quit.
Don’t worry, we’ll have the answer. Please take the time to watch our video tutorials as these cover almost everything that your Olfi has to offer. Should these not answer your questions, please feel free to get in touch via our contact form.
Unless you’ve altered the Auto Power Off setting in your Main Setup Menu, the Olfi will go off after 3 minutes of inactivity, to save your battery power. You can disable this feature, or even increase the amount of time it takes to turn off, by going into the Setup Menu and selecting Auto Power Off and altering the setting.
Unless you’ve altered the Screensaver/Sleep Mode setting in the Main Setup Menu of your Olfi one.five, your Olfi screen will go to sleep (turn black) after 1 minute. If you’re already recording, it’ll carry on as normal but the screen will be black – the light on the top of the camera will still be flashing to signify it’s recording. If you want to see what’s going on, just press any button on the camera to wake it up. You won’t cause it to stop recording, it’ll literally just wake it up for you! If your camera is simply on, and not performing a function, you need to wake it up by pressing any button on the camera before pressing the record button (or it won’t start recording).
If you have the remote control paired to your device, and the remote control function is On, sleep mode works slightly differently depending on which firmware version you use.
PLEASE NOTE: We strongly recommend that if you use the camera with the remote control, you upgrade the firmware version on your camera to v2.7 to avoid mis-recording.
If you have firmware version v2.7 and you’re paired to your remote control, your Olfi will wake up and perform as normal without needing to be woken up, and then asked to perform a function. However, if you have firmware version v2.2 you will need to press a button on your remote to wake your Olfi up, and then press the intended button to perform the function you want.
Firmware version v2.2 example: Your Olfi screen has gone black, so your Olfi has gone into power save mode but you wanted to start recording, and it was left in video mode. You’d need to press a button on the remote to wake it up, and then press the shutter button to start recording.
Firmware version v2.7 example:Your Olfi screen has gone black, so your Olfi has gone into power save mode but you wanted to start recording, and it was left in video mode. Simply press the shutter button on the remote to wake it up and start recording instantly – no double pressing needed.
If you’ve taken a load of footage and your most current footage is just showing as black files then there are a few reasons for this.
- Your memory card has corrupted – You may be able to retrieve corrupted files if you download some file recovery software (available online). If you want to retrieve corrupt files, do not format your memory card before doing so.
- Your memory card is not what it says it is – Unfortunately, fake memory cards are rife at the moment, and fraudsters are getting so good at their ‘job’ that it can be very hard to tell if you’ve purchased a genuine card or a fake one. In Fact, the problem is so rife that even reputable shops are becoming victims of memory card counterfeiting.
- Your Olfi overheated when recording as a result of being left in direct sunlight, or recording for so long without adequate airflow and ventilation. (This will usually only corrupt one file)
- Your memory card is not fast enough for the camera. The camera requires memory cards with relatively high write speed capabilities. In the default setup, your Bit Rate setting is set to Medium, meaning that your card needs to have a minimum write speed of 12MB/sec. In High BitRate, this jumps to 30MB/sec. These requirements will increase if you enable or increase any of the settings (HDR, Stabilisation etc) in the Setup Menu. Try lowering the BitRate to Low to see if your card is just not fast enough for the camera.
We recommend using u3 memory cards which have minimum write speeds of 30MB/sec. u1 cards only guarantee a write speed of 10MB/sec (although the actual speed may be higher than that)
Classic signs of a counterfeit card:
- The detail and wording on the cards wears away,
- 64GB cards being advertised as SDHC cards instead of SDXC,
- 32GB cards being advertised as SDXC instead of SDHC,
- An inability to fill up a memory card without getting a range of black files. (newest files being blank, older files being OK)
How to test to see if a memory card is fake:
*Fill your card with data, and measure at what GB of data, your card starts corrupting. The classic counterfeiting trick is when you buy a 64GB or 32GB card which appears to corrupt (or just cause completely blank/black files) after approx 2-7GB of data has been written to it. This suggests that your card has been reprogrammed to think its a higher capacity than it actually is (Fake 128GB, 32GB and 64GB cards usually turn out to be a 4GB or 8GB cards)
*Perform a H2testW 1.4 – detects counterfeit cards
If you suspect that your card is not genuine, contact the manufacturer of the card and ask them to verify the serial number on the back of the card.
Check out your Settings in the Setup Menu. In default mode, your camera is set to go off after 3 minutes of inactivity. So if you’ve not touched your camera for 3 minutes, your camera will go off. You can alter this obviously. You can even ensure your camera never goes off with inactivity – at the expense of your battery life, of course!
Unless your camera has taken a knock outside of the protective case, this issue usually relates to your memory card. In the first instance, remove your memory card and then try and operate the camera with no memory card inside. If all is well, format your memory card inside your camera, and try again (if you can’t format it in the camera because your buttons wont let you get to the format option, format it in a computer first, and then reformat it inside the camera afterwards)
If the buttons still aren’t responsive, try re-loading the latest firmware on to the camera. Failing this, get in touch with a view to sending your camera to us to have a look at. We’ll be happy to help you!
If your device is saying that it cannot connect to the App, or you get a message saying Connected – no internet, this can mean one of three things.
- Your Olfi has connected or is trying to connect to another device, and its not the one you intended it to connect to!For example: You have the App on your phone and tablet, and are trying to connect it to your phone. It may be that it is connecting to your tablet instead. When this happens, your device is likely to say attempting to connect or it may even find the device but not actually connect to it – saying no internet available, or something similar.Try changing the name of your Olfi, and altering the password by going into the Setup Menu and altering the Wifi SSID and password. Also, move away from other Wifi devices and try again.
- Your Olfi wifi isn’t working – test this by connecting with a friends phone or tablet as an alternative to see if the issue is with your device or the camera. If they can’t connect either, get in touch with us to let us know!
- Your phone or tablet has an issue with its wifi connections. Persistent ‘no internet’ errors tend to relate to your specific mobile or tablet device. Try getting in touch with the manufacturer of your device to see if they can help.
Use your head! If you use your camera often in water, we recommend changing your waterproof case every 12 months or so. Why? Because the parts that keep it waterproof will deteriorate over time. Fluff n stuff can affect the effectiveness of the button o rings and the seal itself. You have to clean your case after each use to maintain its effectiveness but anything thats waterproof wont be waterproof forever without updating your parts! You wouldn’t dunk your ‘waterproof’ Rolex in water without servicing it regularly.
Oh no! There are various reasons why you might get audio ‘noise’ on your footage. Most commonly, it is due to the following reason:
NOISE TYPE TROUBLESHOOTING
- A quiet pulsing sound – This can occur when your camera is critically low on battery. You start to hear the cameras processor working.
SOLUTION – Charge your battery
2. A loud obstructive buzzing noise
– This can occur when you have the audio sensitivity set too high (above 7).
– It can also occur when you haven’t inserted the memory card properly
– Firmware glitches can cause this to occur
– An internal microphone fault can cause this to happen
– A water damaged camera can cause this to occur
SOLUTION – Firstly, check the audio sensitivity levels. Next, try re-flashing the firmware on to the camera (Available on the website – please ensure you are updating the firmware for the correct camera). Lastly, get in touch (firstname.lastname@example.org) and upload a brief clip to demonstrate the noise coming from the camera. This can be uploaded here – Please ensure that you name the file with your names (first and last) so that we can attribute it to you.
How to Apply & Remove Adhesive Mounts
To apply Olfi adhesive mounts, please follow these 3 steps:
- Apply the mount to a smooth, and fully cleaned surface. A textured surface or any imperfections to a smooth surface can keep the adhesive from making a strong bond.
- Firmly press the mount into place ensuring full contact over the entire surface area.
- Be sure to apply the mount at room temp, and also allow at least 24 hours for the mount to properly adhere to the surface. (putting mounts on in the cold or wet will prevent it from curing properly)
To remove the adhesive mounts, you can use a hairdryer or heat gun to soften the adhesive and slowly peel it back.
Please note that you will not be able to re-use an adhesive mount once you remove it.
It sounds like your memory card is having a moment.
If your card is…A New Memory card:
Answer: Did you format the memory card inside your Olfi using the Olfi format function before first use? Formatting your memory card inside your Olfi using the Olfi format function in the Main Setup menu is like a virtual handshake between the memory card and camera, and is necessary for seamless use. Format your card, if you haven’t already.
If you’ve already tried formatting the card inside your Olfi:
1. Try a second time (just in case)
2. Look for any hairline fractures on the memory card. If visible, replace card – faulty/broken metal contacts on the card cause an array of problems.
3. Is your memory card hot to touch when inserted into the camera? If so, replace card – faulty/broken metal contacts on the card cause this to occur – even with new cards occasionally!
4. Consider whether your memory card may be faulty or counterfeit, and contact the retailer if you’re not sure. If purchasing memory cards online please be aware that there are a lot of fake memory cards out there, especially on popular online marketplaces. We always recommend that you look at the 1 star reviews for these products to help with determining their reliability or genuity.
If your card is…not new and has been used in other devices like a phone or other camera previously:
Answer: Transfer any files you want to keep to a computer and format your memory card inside your Olfi.
Formatting your memory card inside your Olfi:
1.Remove all of the files you want to keep by connecting your memory card to a computer and copying the files over.
2.Next, place the memory card inside your Olfi and turn it on.
3.Press the power button once, possibly twice more (briefly) to enter the Olfi Main Menu.
4.Using the keys on the side of the camera, scroll down to the Main Setup Menu. Once highlighted, select this option by pressing the shutter button. Next, scroll up to Format, select this by pressing the shutter button, re-confirm your choice again and your card will format in a couple of seconds. Your memory card should work fine now.