connecting to Moto G4 phone

[johnfwhite62]

I have read forum posts on this and despite going into airplane mode and connecting to olfi wifi, the app still will not connect. It doesnt even recognise that the wifi is connected
Any suggestions?
Camera is an Olfi one.five
Mobile data on thw phone is off also.
App install is 18.10.2019

[Triton]

Hi John,

Thanks for reaching out. Oh no! i’m so sorry to hear you’re having connectivity issues. Putting it in flight Mode is and turning Mobile data off will only help if your find the wifi connection and the connection keeps dropping when you leave the settings menu.
The quickest way to troubleshoot this issue is to try and connect your Olfi to someone elses device to check whether it is an issue with your phone, or the camera. If another phone will recognise the cameras Wifi then this would suggest that you need to contact the phone manufacturer to troubleshoot this further. If it doesn’t find a connection with another device then we would recall your camera and replace it as this would suggest an issue with your cameras Wifi connection.

Next, i am going to lay out the normal step by step instructions on how to make a connection – not to teach you to suck eggs, just to confirm that everything you’ve done so far is correct.
1. Firstly, i just want to check that you formatted your memory card before first use of the card inside your Olfi – unformatted cards can cause an array of issues to the device they are placed in if they are corrupting or unformatted. (If you’ve not formatted your memory card then please transfer any files you’d like to keep onto a computer or hard drive first, and then format your card, inside your camera using the format function which can be found in the Main Setup Menu on your Olfi – DO NOT FORMAT IN A COMPUTER)
2. Following formatting a memory card…With your memory card inserted, turn your camera on with a long press of the power button.
3. Press and hold the UP arrow on the side of the camera to turn the cameras Wifi On.
4. Next, ensuring that your camera is relatively close to your phone, go in to your phones settings menu > Wifi and search for available Wifi connections. If it doesn’t see it straight away, turn your phone wifi off and back on again to get it to find all available connections. With some phone types, you may need to do this twice.
5. If the Olfi WiFi doesn’t show up as an available device, try another device, and see if that finds it.
If it does… try contacting your phone manufacturer for further advice.
If it doesn’t… contact us via info@olficamera.com and we will recall your camera for review – you will need your proof of purchase if not purchased direct from us.
Please note: You do not need to open the App at all in order to test the wifi connection.

6. If a wifi connection shows up called Olfi1.5f**********, click on it and enter the Wifi password – 12345678 (unless you’ve changed it)
7. It may be advisable to find the option which prevents your phone from automatically connecting to available Wifi connections by making your phone ASK before it joins available wifi connections. Please note – THIS is where the flight Mode/ mobile data may come in handy.
8. Open the app.

Let me know how you’re getting on.

[johnfwhite62]

Hello again, checked all wifi settings and used another phone. Still no connection.
Reformatted SD card, no connection
Reset all settings to default (even though I havent changed any)
Reflashed firmware v3.2 and reset all settings to default again

Success! Can now connect app and change video and ohoto settings.
The ‘Setup menu’ option seems not to do anything. Possible because this a plain old one.five?
Regards John

[Triton]

Hi John,

I’m glad you’ve got it working and thank you for explaining what steps you took to get there – it’s so helpful to other users.

Right, so, the Setup menu – what do you mean by saying that this option doesn’t seem to do anything? You should be able to enter the Setup Menu in any camera that you have so this concerns me.

When you turn your camera on with a long press of the power button, your camera will turn on in video mode. If you press the power button again but briefly, it will change to photo Mode. If you press it again briefly, it will take you into the Main Menu. To get to the setup menu from here, use the keys on the side of the camera to scroll down 11 clicks to the image of the settings cog. When this is highlighted in red, press the shutter button to enter that menu. The shutter button is the ‘Other’ button on the top of the camera. This is used to confirm choices. Once inside the setup menu, You’ll be able to scroll through the options using the keys on the side of the camera again. If you wanted to get to the format function, scroll up 3 clicks until Format is highlighted in Red and select the shutter button to confirm. Then scroll to OK and again, press the shutter button to confirm your choice. The format will be done in a matter of 1-2 seconds. It will not tell you it is complete, it’ll just flash up with Please wait…

If you find that you cannot enter the Main Setup menu, please try turning your camera off, removing the memory card and turning the camera on again but without a memory card inserted, and see if that makes a difference. You may see an error message asking you to insert the memory card but if you briefly press the shutter button, this message will disappear and allow you to control the camera. Try following the instructions above to get into the Setup Menu and let me know how you’re getting on. If you can’t get in the Main Setup menu unless your memory card is not present, this would suggest a issue with your memory card so please let me know.

Also, If you couldn’t get into the Main Setup Menu, did you format your card in your computer instead of in the Olfi?

I look forward to hearing from you.

[Triton]

I’ve just thought, did you mean the setup menu on the app? If so, this is about to get updated as there is an issue with the Time Stamp not responding to being altered with some devices.

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