Date / Time reset with every battery swap?

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Viewing 11 posts - 1 through 11 (of 11 total)
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  • #7717
    S4MST3R
    Participant

    I realise that the date and time will reset if the battery is removed for more then 20 seconds, however I’m doing swaps in under 10 seconds and it still resets

    Re-inputting the date and time is becoming really really boring by the side of the road each time, and if I don’t do it my files on my SD become a nightmare to piece together. I’m doing three batteries a day, most days

    Something doesn’t seem right here. Any ideas?

    #7721
    Triton
    Keymaster

    Hi there,

    Thanks for reaching out. Have you updated the firmware to the latest version?

    Kind Regards

    Helen

    #7761
    S4MST3R
    Participant

    Hello Helen

    I’m running firmware v1.7 from 8th April 2018. No matter how quickly I try to do the swap over, I can’t preserve the data / time settings

    #7909
    S4MST3R
    Participant

    Is there any update on this? Today I’ve been on track, swapping battery after two sessions. It’s almost impossible, most definitely more hard work than it should be to piece my files back together into a chronological order to start an edit

    I’ve re-installed latest firmware and still can’t do a battery swap without data and time resetting

    #7913
    Triton
    Keymaster

    Hi,

    I’ve not forgotten about you. We are looking into file structures and auto updates with regards to this issue. I assume you cannot power and record? I’ve just poked my colleague for some help and information on this.

    #7955
    S4MST3R
    Participant

    Hello – no, whilst providing permanent power to the camera is possible – it is not practical as I ride many different machines

    #9768
    helibird
    Participant

    Hi,
    Just got a new one.five and am poking around website to see what I can find. Read your post about date resetting. I assume you mean firmware version 2.7 not 1.7 That is what I have on mine with the april 2018 date. I just tried taking my battery out counted 10 and reinserted – no date reset = all fine. admittedly battery is currently well charged but it appears to be a problem with you camera rather than the firmware

    #17456
    griddles
    Participant

    Hi,
    Did you ever find a solution ? I’m having the exact same issue

    #17457
    S4MST3R
    Participant

    Yes – the issue was resolved with one of the software updates

    #17459
    Triton
    Keymaster

    Hey Griddles, what colour do the LED lights on the front of your camera flash when it’s recording? If your camera is the newly released Black then it’ll flash white, if its the first gen black coloured camera then it’ll flash red. If it flashes white and your battery is resetting when you remove a battery, this shouldn’t be happening unless its out for a few minutes and you’ll need to contact us to resolve the issue, so just send us a quick e-mail so that we can arrange to get your camera off you to look at.

    If its the older gen version, then your battery will reset after around 20 seconds. To change batteries over, have your spare handy to put in as soon as you’ve removed the other, also, i can send you a firmware update to see if it helps alleviate your issues and give you a bit longer if it is the older version camera. Again send me your email address and i’ll ping the firmware over to you – info@olficamera.com!

    #17460
    griddles
    Participant

    Thanks for the reply, I’ve only just bought the camera but it’s flashing red at the front so must be first generation, I think I’ve updated to the latest firmware already – it shows as version V2.7 dated April 2018, unless there is a newer version I guess I just need to be quicker with the changeover

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