June 12, 2018 at 10:47 pm #7717
I realise that the date and time will reset if the battery is removed for more then 20 seconds, however I’m doing swaps in under 10 seconds and it still resets
Re-inputting the date and time is becoming really really boring by the side of the road each time, and if I don’t do it my files on my SD become a nightmare to piece together. I’m doing three batteries a day, most days
Something doesn’t seem right here. Any ideas?June 13, 2018 at 9:23 am #7721
Thanks for reaching out. Have you updated the firmware to the latest version?
HelenJune 18, 2018 at 9:52 pm #7761
I’m running firmware v1.7 from 8th April 2018. No matter how quickly I try to do the swap over, I can’t preserve the data / time settingsJuly 3, 2018 at 8:04 pm #7909
Is there any update on this? Today I’ve been on track, swapping battery after two sessions. It’s almost impossible, most definitely more hard work than it should be to piece my files back together into a chronological order to start an edit
I’ve re-installed latest firmware and still can’t do a battery swap without data and time resettingJuly 4, 2018 at 1:41 pm #7913
I’ve not forgotten about you. We are looking into file structures and auto updates with regards to this issue. I assume you cannot power and record? I’ve just poked my colleague for some help and information on this.July 6, 2018 at 9:59 am #7955
Hello – no, whilst providing permanent power to the camera is possible – it is not practical as I ride many different machinesSeptember 23, 2018 at 7:09 pm #9768helibirdParticipant
Just got a new one.five and am poking around website to see what I can find. Read your post about date resetting. I assume you mean firmware version 2.7 not 1.7 That is what I have on mine with the april 2018 date. I just tried taking my battery out counted 10 and reinserted – no date reset = all fine. admittedly battery is currently well charged but it appears to be a problem with you camera rather than the firmwareApril 18, 2019 at 8:47 am #17456griddlesParticipant
Did you ever find a solution ? I’m having the exact same issueApril 18, 2019 at 10:54 am #17457
Yes – the issue was resolved with one of the software updatesApril 18, 2019 at 11:57 am #17459
Hey Griddles, what colour do the LED lights on the front of your camera flash when it’s recording? If your camera is the newly released Black then it’ll flash white, if its the first gen black coloured camera then it’ll flash red. If it flashes white and your battery is resetting when you remove a battery, this shouldn’t be happening unless its out for a few minutes and you’ll need to contact us to resolve the issue, so just send us a quick e-mail so that we can arrange to get your camera off you to look at.
If its the older gen version, then your battery will reset after around 20 seconds. To change batteries over, have your spare handy to put in as soon as you’ve removed the other, also, i can send you a firmware update to see if it helps alleviate your issues and give you a bit longer if it is the older version camera. Again send me your email address and i’ll ping the firmware over to you – firstname.lastname@example.org!April 18, 2019 at 2:54 pm #17460griddlesParticipant
Thanks for the reply, I’ve only just bought the camera but it’s flashing red at the front so must be first generation, I think I’ve updated to the latest firmware already – it shows as version V2.7 dated April 2018, unless there is a newer version I guess I just need to be quicker with the changeover
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